Platform

One record for everything that happens in the field

waydot covers five parts of a field service operation. Each works on its own, but they share one record, so a single visit updates dispatch, payroll, inventory and the audit log without anyone typing it twice.

One ticket, followed through all five

PILLAR I
The ticket is assigned in 40 seconds
score 94 · assigned automatically
PILLAR II
Faisal arrives and works offline
arrival 10:14 · synced 11:02
PILLAR III
His hours and kilometers are counted
38.4 km · 1 h 22 min on site
PILLAR IV
The replaced terminal changes hands
2 transfers · custody confirmed
PILLAR V
The client gets a record it can check
evidence complete · SLA met by 64 min

The five pillars

Start with the part that hurts most

PILLAR I
Operations & Dispatch
Tickets are matched by live traffic, skills and workload, and you are warned before an SLA slips.
78.4%
Auto-assignment rate
PILLAR II
Field Execution
Tasks, site history and parts on the phone before arrival. Photos and signatures captured during the visit, not typed up at night.
In-app
Job preparation
PILLAR III
Workforce & Finance
Attendance comes from geofenced check-ins and mileage from GPS, so payroll takes minutes, not 12 hours of cross-checking.
14 min
Payroll run time
PILLAR IV
Assets & Service Networks
Every handoff from warehouse to van to site is scanned, so stock stops disappearing between counts.
< 0.38%
Inventory shrinkage
PILLAR V
Quality, Safety & Trust
A job can't close until the required photos, checks and signature are in, and nobody can edit them afterward.
100%
Evidence completeness

How they connect

One ticket, followed through all five

A POS terminal stops working at a store in Tijuana. This is what happens next, and where each part of waydot comes in.

The ticket is assigned in 40 seconds
The incident arrives from the client's ServiceNow. Faisal is 12 minutes away with the right certification and room in his shift, so the ticket goes straight to him.
score 94 · assigned automatically
Faisal arrives and works offline
His arrival is logged by GPS in the store's parking garage, where there's no signal. He answers the safety checklist, follows the task list and takes the four required photos.
arrival 10:14 · synced 11:02
His hours and kilometers are counted
The trip and the time on site are added to his shift from the GPS trail. The parking fee he photographed goes through the expense policy and is approved.
38.4 km · 1 h 22 min on site
The replaced terminal changes hands
He scans the new terminal out of his van and the faulty one into it. The store's inventory, his van's stock and both units' histories update together.
2 transfers · custody confirmed
The client gets a record it can check
The job closes with every photo and the store manager's signature. The client sees it in the portal, and every step is in the audit log.
evidence complete · SLA met by 64 min

The incident arrives from the client's ServiceNow. Faisal is 12 minutes away with the right certification and room in his shift, so the ticket goes straight to him.

score 94 · assigned automatically