Custody
Nobody knows who has it
Units move between warehouse, van and site on trust, and go missing somewhere in between.
PILLAR IV
Every unit accounted for, from the warehouse to the van to the site
A unit only moves through a completed transfer, so its location and its history can never disagree.
- Equipment lost in transfers
- < 0.38%
- Units with a known holder
- 100%
- Depreciation before retirement
- 80%
The problem
Ghost inventory starts with an honest mistake
Equipment changes hands many times a day. Each undocumented handoff is where it disappears.
Counts
Stock known once a month
Inventory is counted by hand, reconciled in a spreadsheet and wrong again the next morning.
History
Warranties and repairs scattered
A device's warranty, repairs and past visits live in different files, or nowhere.
How it works
The life of a unit
From the day it arrives until the day it's discarded, every unit has one holder and one history.
Catalogued once
Four levels (department, brand, type and variant) where each variant carries its warranty, service life, cost, depreciation method and reorder threshold.
department → brand → type → variant (SKU)
Every unit identified
Each unit has a serial and a barcode, a lifecycle (new, active, deprecated, discarded) and a custody status (in stock, deployed, in repair, removed) that move independently.
lifecycle and custody are separate
Moved only by transfer
Warehouse to van, van to site, technician to technician: every move is a transfer, requested, approved where required and completed with a scan. Handovers between technicians use a QR code in the app.
location changes only when a transfer completes
Linked to the job
Equipment installed or removed on a visit is registered against the ticket and the site, so each site's inventory and each unit's service history stay current.
ticket ↔ unit ↔ site
Preventive visits from the contract
Mandated maintenance visits are generated from each client's contract schedule, with renewal plans for equipment reaching the end of its life.
every mandated visit, generated automatically
Losses investigated with evidence
A missing or damaged unit opens an investigation, and the custody trail shows exactly who held it and when.
evidence: the full custody trail
Four levels (department, brand, type and variant) where each variant carries its warranty, service life, cost, depreciation method and reorder threshold.
department → brand → type → variant (SKU)
In numbers
Losses drop once every handoff is scanned
The first months close the biggest gaps: stock leaving the warehouse without an owner, and equipment removed from sites that never made it back.
Equipment lost in transfers, by month
From the industry average of 8% to under 0.4% in six months.
Show the numbers
| Lost units | |
|---|---|
| Month 1 | 8% |
| Month 2 | 5.1% |
| Month 3 | 2.4% |
| Month 4 | 1.1% |
| Month 5 | 0.6% |
| Month 6 | 0.38% |
Rules that always hold
Why the inventory numbers hold
Consistency
Location and history always agree
Because the only way to move a unit is a completed transfer, the sum of its moves is where it is.
Verification
Every handoff scanned
Barcode and QR confirmations on each transfer, not a checkbox someone ticks later.
Warranty
Coverage travels with the unit
Wherever a unit goes, its warranty end date and service life go with it.
Value
No early retirement
A unit can't be deprecated before it reaches its depreciation ceiling, so value isn't written off too soon.
Client view
Clients see their own equipment
In the portal, each client sees their units, warranties and renewals, and never another client's.
Audit
Every move on the record
Transfers, approvals and catalog changes are written to the tamper-evident logistics log.
Configuration
Defaults for custody and value
- Depreciation ceiling
- 80%
- Depreciation required before a unit can be retired
- Catalog levels
- 4
- Department, brand, type and variant
- Custody statuses
- 4
- In stock, deployed, in repair, removed
- Handover
- Scan · QR
- How a transfer between holders is confirmed
- Reorder alerts
- Per variant
- Stock level that triggers a reorder warning
Who uses it
Who works with it every day
Executive
Elena
Knows what the company owns, where it is, what it's worth and what each ticket really costs.
Field technician
Faisal
Sees the van's stock, requests transfers and hands units over by QR in seconds.
Client regional manager
Mark
Tracks every unit across the region, with warranties and renewals, in the client portal.
See it on your own operation
A 30-minute briefing with your dispatch, payroll and asset flows on screen.
Keep exploring
Intelligence
Every AI and ML capability
What each model answers, where it appears, and what it will never do on its own.
The visibility gap
What the office can't see
What running on WhatsApp and spreadsheets really costs, and what changes with one record.
Security
What your IT team will ask
Access by role and territory, sign-in, encryption, the audit log and devices in the field.
Changelog
What shipped, release by release
New capabilities and improvements across the console, field app and platform.