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Choosing field service software in Mexico, 2026 to 2030
Four dated legal changes and two infrastructure facts that belong in any evaluation of a field platform in Mexico, with the sources to check them.
finance · costing
Mexico's minimum wage has grown 3.6 times since 2018, and the 40-hour workweek raises the cost of every ordinary hour. Why waydot calculates the real cost of each ticket from recorded work.
In 2018, Mexico's general minimum wage was 88.36 pesos a day. In 2026 it's 315.04. Any service rate set a few years ago and updated only for inflation is priced on a labor cost that no longer exists.
| Minimum wage | |
|---|---|
| 2018 | MX$88.36 |
| 2019 | MX$102.68 |
| 2020 | MX$123.22 |
| 2021 | MX$141.7 |
| 2022 | MX$172.87 |
| 2023 | MX$207.44 |
| 2024 | MX$248.93 |
| 2025 | MX$278.8 |
| 2026 | MX$315.04 |
CONASAMI, general minimum wage (outside the Northern Border Free Zone)
Now another change adds to it. The Federal Labor Law reform published on May 1, 2026 cuts the workweek from 48 to 40 hours between 2026 and 2030, and its seventh transitory article says the reduction can't mean lower wages, salaries or benefits. If weekly pay stays the same and ordinary hours drop from 48 to 40, each ordinary hour costs 20% more. In 2027, at 46 hours, the increase is already 4.3%.
For a company whose product is a technician's hour, that isn't an HR matter. It's the price.
The hour you pay isn't the hour you bill. A good share of it goes on the road. Using the TomTom Traffic Index 2025 average for Mexico City, 3 minutes 27 seconds per kilometer, a visit 15 km away is about 52 minutes each way. Round trip, almost an hour and three quarters before anyone touches the equipment. With regular (Magna) gasoline around 23.8 pesos per liter in September 2026, per the prices reported by Mexico's energy commission (CNE), and a vehicle doing 10 km per liter (our assumption), those 30 km are about 71 pesos of fuel.
Then there are the visits that shouldn't exist. Aquant's 2025 report found that one in seven on-site visits was unnecessary, and that when the first visit fails it takes two more on average. Each one repeats the full drive.
The month's total margin hides what matters. One large contract can be subsidizing two that lose money without anyone noticing, because each service's cost is spread across different places: hours on an attendance sheet, kilometers on another, parts in inventory, expenses in loose receipts. Adding them up per ticket is an analysis project nobody has time for every month.
In waydot, the ticket is the backbone of the record. When it closes, it's already linked to the technician's time on site and on the road, the route, the parts used according to inventory transfers, and the receipted expenses. Job costing adds up those components and shows what each finished job cost and how it breaks down. Nobody enters anything extra: cost is a by-product of keeping a good operational record.
With that in view, questions that couldn't be answered before show up:
With cost per ticket, the commercial conversation changes. When renewing a contract you can show in numbers what it costs to serve the most remote sites or after-hours emergencies, and adjust rates or service levels with evidence. The timing is good: the 40-hour calendar is already published, and every January 1 until 2030 the cost per hour goes up again.
A 30-minute briefing with your dispatch, payroll and asset flows on screen.
Keep reading
Four dated legal changes and two infrastructure facts that belong in any evaluation of a field platform in Mexico, with the sources to check them.
Mexico's IMSS data for 2024 show 418,000 workplace accidents, 50% more than in 2020, and that half of workplace accidents and occupational diseases hit people with less than a year in their position. Why waydot puts the job safety analysis before the first task.
Mexico's tax code reform treats a CFDI invoice as false if it doesn't cover a real transaction, and gives the taxpayer five business days to prove it. Why waydot closes every visit with timestamped, located evidence.