This translation is provided for convenience. The Spanish version is the binding one.
This list forms part of the Data Processing Agreement and identifies the providers that may process personal data in connection with the provision of the Services. Each of them acts under a contract imposing confidentiality and security obligations at least equivalent to those of waydot.
Any new or replacement subprocessor will be announced at least 30 calendar days in advance. To receive these notices, email [email protected] with the subject line "Subprocessor notices".
Platform infrastructure and operation
| Provider | Service | Data | Location |
|---|---|---|---|
| [PROVEEDOR DE NUBE] | Cloud hosting, databases and backups | All Customer Data | [REGIÓN DEL CENTRO DE DATOS] |
| [PROVEEDOR DE ALMACENAMIENTO DE OBJETOS] | File storage (evidence, documents) | Photos, signatures and attached documents | [REGIÓN DEL CENTRO DE DATOS] |
| [PROVEEDOR DE CORREO TRANSACCIONAL] | Transactional email delivery | Name, email and notice content | United States |
| Google Firebase Cloud Messaging (Google LLC) | Push notifications to the mobile app | Device identifier and notification content | United States |
| Mapbox, Inc. | Maps, geocoding, routing and travel times | Coordinates and addresses of sites and of staff during working hours | United States |
Optional features
These providers process data only if the Customer enables the related feature.
| Provider | Service | Data | Location |
|---|---|---|---|
| [PROVEEDOR DE MODELOS DE IA] | Language models for the AI assistant and assisted writing | Content of the tickets, articles and questions sent to the feature | United States |
| Integration providers the Customer connects (email, messaging, webhooks) | Receiving and sending messages | Whatever the Customer configures | Depends on provider |
Billing and payments
These providers process data about waydot's customers, not about their staff.
| Provider | Service | Data | Location |
|---|---|---|---|
| Stripe, Inc. and affiliates | Payment and subscription processing | Billing contact and payment method data | United States |
| Facturapi (FacturAPI, S.A.P.I. de C.V.) | CFDI issuance and stamping through an authorized certification provider | Customer tax data | Mexico |
Website
| Provider | Service | Data | Location |
|---|---|---|---|
| PostHog, Inc. | Website analytics | Pseudonymous browsing data | United States |
| Web3Forms | Contact form handling | Name, email, company and message | United States |